Account Deletion Policy
Aceroyal Estates
Aceroyal Estates respects your right to control your personal data. This page explains how users of the Aceroyal Estates website and mobile application can request deletion of their account and associated data.
How to Request Account Deletion
Account deletion requests are handled via email only.
To request deletion of your Aceroyal Estates account, please send an email to:
📧 customercare@aceroyalestates.com
Your email should include:
Full name
Registered email address or phone number
A clear request for account deletion
Example:
“I would like to request permanent deletion of my Aceroyal Estates account and associated personal data.”
Verification Process
For security purposes, we may request additional information to verify account ownership before processing the deletion request.
What Data Will Be Deleted
Once your request is verified and approved, the following data will be permanently deleted:
User account profile
Login credentials
Personal contact details
App and website usage data
Data That May Be Retained
Certain data may be retained only where required by law or regulatory obligations, including:
Property transaction records
Payment and billing history
Legal or compliance documentation
Retained data is securely stored and not used for marketing or profiling.
Processing Timeline
Account deletion requests are processed within 7–14 business days
You will receive a confirmation email once the deletion process is complete
Important Information
Account deletion is permanent and irreversible
Deleted accounts cannot be restored
If you have active or pending property transactions, deletion may be delayed until obligations are resolved
Contact Information
For questions regarding account deletion or data privacy, contact:
Aceroyal Estates
📧 Email: customercare@aceroyalestates.com
🌐 Website: https://www.aceroyal.com